Frequently Asked Questions

  • Who will pay for the replacement vehicle?

    Acorn Rentals will be paid for the replacement vehicle charges by the insurance company of the driver who caused the accident.

  • Does the vehicle need to be used for business for me to be eligible?

    No. Anyone who has lost the use of his vehicle due to a non fault accident is eligible.

  • How soon can I get a replacement vehicle?

    You can receive a replacement vehicle after Acorn have approved your claim and your vehicle has been admitted to your repair shop, or if your vehicle is not drivable, you maybe entitled to a hire vehicle straight away. Usually approval can be given straight away once we are given the required information. However in some cases where liability is in doubt approval may take longer.

  • What type of vehicle will I get?

    Acorn Rentals always try to save hire costs for the at fault insurance company, so we try and provide small cars when we can. However, we can provide like for like vehicles if essential.

  • How long can I keep the replacement vehicle?

    If your vehicle is repairable, in most cases you can keep our vehicle for the duration of the repair.

    If your vehicle is a total loss and you are claiming through the at fault party’s insurance company, you may keep the replacement vehicle until your settlement cheque has been received, or until the insurance company notifies Acorn that settlement has been made. We will give you as much notice as possible once we receive instructions from the insurance company.

    If your vehicle is a total loss and you are claiming settlement from your own insurance company, you may keep the vehicle until you have received  your settlement cheque or for 10 working days, whichever comes first.

  • Will the replacement vehicle be insured?

    Yes, the replacement vehicle will be fully insured. There is a non- waiverable insurance excess of $385.00 on all vehicles which is only payable if you are involved in an accident that is your fault or you damage our vehicle in some other way.

  • Will I need a credit card or a deposit?

    No credit card or deposit is required.

  • How old do I have to be to drive the Acorn replacement vehicle?

    You have to be over 21 years of age. In some cases a full drivers licence is required. Overseas licences accepted.

  • Do I need to be insured to receive an Acorn replacement vehicle?

    No. All costs are claimed from the insurance company of the at fault driver so you do not need to have your own insurance policy.

  • Can anybody else drive the vehicle?

    Yes, anybody can drive the replacement vehicle at no cost as long as they meet the age and driving licence requirements.

  • What should I do if my vehicle is not legally drivable?

    If your vehicle is not legally drivable then you may be entitled to a replacement vehicle right away. Please call Acorn on 1300 22 67 67 to check eligibility.

  • How do I know if my vehicle is legally drivable?

    Your vehicle may be not be legally drivable if your doors will not open or close, if you cannot lock your car, if your windows are smashed or if your exterior lights/ indicators do not work. Please contact Acorn Rentals or a qualified smash repairer if you are still unsure.

  • Are there any restrictions on kilometres?

    There are no restrictions on kilometres, just like in your own car.

  • What should I do if I have an accident in the replacement vehicle?

    Please call Acorn on 1300 22 67 67 as soon as possible.

If you have any further questions, please call Acorn on 1300 22 67 67.

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