The Claims Process: How it works

Following an accident in which you are not at fault, Acorn Rentals can minimise your inconvenience by providing you with a free accident replacement vehicle while your vehicle is off the road.

Below are the simple steps:

  1. Contact Acorn over the phone

    The best way to apply for a free Acorn accident replacement vehicle is to call us on 1300 22 67 67 and we can take all the necessary accident details over the phone. Alternatively please see the Methods of Application section on this site.

  2. Approving your claim

    Once we have all of the information we need, Acorn will assess the application to make sure we are able to supply you with a vehicle.

  3. Organising Delivery

    When your claim is approved Acorn will contact you to organise a date and time of delivery that is convenient for you. Usually we will meet you at your repair shop when you are dropping off your vehicle for repairs.

    If your vehicle is already at the repair shop, or it is not legally drivable we can deliver the hire vehicle to your home or workplace.

    (Delivery is subject to availability in your area)

  4. Delivering the vehicle

    When Acorn delivers the replacement vehicle to you, we will ask you to sign the rental agreement which states the terms and conditions of the rental. We will also ask you sign our Contract of Indemnity plus our standard letter stating the reasons you need the vehicle.

  5. Monitoring your repairs

    We regularly assess the progress of your repair and update you as required.

  6. Collection of your repaired vehicle

    Subject to delivery being available in your area, when your repair is finished, you just drop off Acorn’s vehicle at the smash repair shop and pick up your vehicle. You will need to call Acorn to notify us when you have done this. Acorn will then pick up our vehicle. If your vehicle has been deemed a total loss, we will collect our vehicle directly from you once your settlement has been made. If delivery is unavailable in your area you will need to pick up the hire vehicle from the hire depot and return it to the hire depot yourself.

  7. Payment for the hire charges

    Once the rental is complete Acorn will be paid for the charges by the at fault driver’s insurance company. You are completely indemnified against the charges under the terms of the Contract of Indemnity signed by you at the outset.

    Acorn Rentals will require a copy of the adjusted repair quote and will usually obtain this directly from the smash repair shop itself. However you may need to supply this upon request by Acorn.

    The suitability of any and all applications is at the sole discretion of Acorn Rentals. Acorn Rentals reserve the right, without explanation to reject all applications that we deem unsuitable.

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